fk88 Privacy Policy
We take your privacy seriously. This policy explains what personal data fk88 collects, why we collect it, and how we keep it safe for players across Bangladesh.
This Privacy Policy ("Policy") describes how fk88 ("we", "us", "our") collects, uses, stores, and protects personal information about players ("you", "your") who access or use the fk88 website and services (collectively, the "Service"). fk88 serves players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. By registering for an account or using the Service in any way, you acknowledge that you have read this Policy and consent to the data practices described herein.
fk88 is committed to protecting your personal data and handling it responsibly. We collect only the data that is necessary to provide our services, meet our legal obligations, and improve your experience on the platform. We do not sell your personal data to third parties for commercial purposes.
This Policy applies to all players using fk88 regardless of how they access the Service — via mobile browser, desktop, or any future app. If you do not agree with any part of this Policy, please discontinue use of the Service and contact [email protected] to request deletion of any data already collected.
Information We Collect
fk88 collects personal data through three primary channels: information you provide directly, information generated by your use of the Service, and information received from trusted third-party partners (such as payment processors). Below is a breakdown of each category.
Information You Provide Directly
- Registration data: full legal name, date of birth, phone number, email address (if provided), and a chosen username.
- Identity verification documents (KYC): government-issued photo ID (National ID Card, passport, or driving licence), proof of address, and in some cases proof of payment method ownership.
- Communication data: messages sent to our customer support team via live chat or email, including the content of those messages and any attachments you provide.
- Responsible gaming self-declaration: if you voluntarily inform us of a gambling-related concern, we record this solely to apply the appropriate account management tools you request.
Information Generated by Your Use of the Service
- Transaction data: deposit amounts, withdrawal requests, payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction timestamps, and transaction reference numbers.
- Gameplay data: game sessions played, bet amounts, game outcomes, game types (cricket betting, slots, live casino, crash games, fish games), session duration, and platform feature usage.
- Technical data: IP address, device type and model, operating system, browser type and version, screen resolution, and general geolocation data derived from IP address (country and city level only).
Information from Third-Party Partners
- Payment confirmation data from bKash, Nagad, Rocket, Upay, and card networks: transaction status, reference ID, and masked payment identifiers. fk88 does not store full card numbers or full mobile banking PIN codes.
- Identity verification results from KYC partners: a pass/fail outcome and the document type verified. Raw document images are handled by the KYC partner under their own data protection obligations and are not retained by fk88 beyond the verification process.
- Fraud-screening signals from anti-fraud technology partners: risk scores and device fingerprint data used solely for the purpose of protecting the platform and its users from fraudulent activity.
We collect the minimum data necessary to fulfil each purpose. Where a type of data is no longer required, it is deleted or anonymised in line with the retention periods described in Section 5 of this Policy.
How We Use Your Information
fk88 uses your personal data only for specified, legitimate purposes. The table below maps each data use to the lawful basis on which fk88 relies. We do not use your data for purposes incompatible with those listed.
| Purpose | Lawful Basis |
|---|---|
| Account creation and management | Contractual necessity — required to provide the Service you have registered for. |
| Processing deposits and withdrawals | Contractual necessity — essential to complete financial transactions on your behalf. |
| KYC identity verification and fraud prevention | Legal obligation and legitimate interests — required to comply with anti-money-laundering obligations and to protect platform security. |
| Customer support and dispute resolution | Contractual necessity and legitimate interests — to respond to your queries, resolve complaints, and maintain records of interactions. |
| Service improvement and personalisation | Legitimate interests — to analyse platform usage patterns and improve the player experience. You may object to this processing at any time. |
fk88 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects without human review. Game outcomes are determined by certified RNG systems — these are not decisions about you as an individual.
How We Share Your Information
fk88 does not sell, rent, or trade your personal data to third parties for marketing or commercial gain. We share personal data only in the limited circumstances described below. Any third party that receives data from fk88 is contractually required to protect that data and to use it only for the specified purpose.
Payment and Financial Service Partners
To process your deposits and withdrawals, we share the minimum necessary transaction data with payment providers including bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard). These partners operate under their own privacy policies and are bound by applicable financial regulation. fk88 does not share more data than is operationally required to complete each transaction.
Identity Verification and Anti-Fraud Partners
We engage trusted KYC and anti-fraud technology providers to help us verify player identities and detect fraudulent activity. These providers access only the data necessary to perform their specific function. KYC providers are subject to strict data protection and confidentiality obligations. Fraud-screening partners receive anonymised or pseudonymised signals in most cases and are contractually prohibited from using fk88 player data for any purpose other than the specific screening task.
Legal and Regulatory Disclosure
fk88 may disclose personal data to relevant authorities, regulators, or law enforcement bodies where we are legally required to do so, or where disclosure is necessary to protect the safety of our users or the public, to prevent or detect crime, or to establish, exercise, or defend legal claims. We will disclose the minimum data required in each case and will notify you where legally permitted to do so.
fk88 does not share your personal data with advertising networks, data brokers, or marketing platforms. We do not use your gameplay or transaction data to build profiles for sale to commercial third parties.
Cookies and Tracking Technologies
fk88 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate and improve the Service. Cookies are small text files stored on your device by your browser. We use three categories of cookies on the fk88 platform, each described below. You can manage or delete cookies through your browser settings at any time; however, disabling strictly necessary cookies may prevent you from using certain features of the Service.
Cookie Categories
- Strictly necessary cookies: required for the platform to function. These include session cookies that keep you logged in during a game session, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure reliable platform performance. These cannot be disabled without breaking core site functionality.
- Functional cookies: remember your preferences such as language selection, so you do not need to re-select them on each visit. These are not strictly required for platform operation but improve your experience.
- Analytics cookies: collect anonymised data about how players navigate and use the Service (pages visited, time on site, features used). This data is aggregated and cannot identify you individually. It is used to improve platform performance and content relevance.
To manage cookies: in most mobile and desktop browsers, you can view, delete, and block cookies through the browser's settings menu. Clearing cookies will log you out of your fk88 session. On Android (Chrome), go to Settings › Privacy and Security › Clear browsing data. On iOS (Safari), go to Settings › Safari › Clear History and Website Data.
Data Retention
fk88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The key retention periods we apply are as follows: active account data is retained for the duration of your account's active status; transaction and gameplay records are retained for a minimum of 5 years following the date of each transaction to meet financial record-keeping obligations; KYC verification records are retained for a minimum of 5 years from the date of verification or from account closure, whichever is later; customer support communication records are retained for 2 years from the date of the last interaction; and technical log data (IP addresses, device data) is retained for a maximum of 12 months unless a longer period is required for an ongoing security investigation.
When a retention period expires, fk88 will securely delete or anonymise the relevant data. Anonymised data (data from which all identifying information has been permanently removed) may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be associated with any individual player.
If you request account closure, fk88 will cease active processing of your personal data within 30 days of closing your account. Certain data will be retained beyond this point only where a legal retention obligation requires it, as described above.
Your Privacy Rights
fk88 recognises and respects the privacy rights of all players. You may exercise any of the following rights at any time by contacting us at [email protected]. We will respond to all verified privacy requests within 30 days. In some cases, where a request is complex or we have received multiple requests, we may extend this period by up to 30 additional days and will notify you if this is necessary.
- Right of access: request a copy of the personal data fk88 holds about you, including how it is used and with whom it has been shared.
- Right of rectification: request correction of inaccurate personal data held about you. Where data is incomplete, you have the right to have it completed.
- Right of erasure ('right to be forgotten'): request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other lawful basis applies.
- Right to restriction of processing: request that fk88 limits how it processes your data while a dispute about its accuracy or lawfulness is resolved.
- Right to data portability: receive a copy of the personal data you provided to fk88 in a structured, commonly used, machine-readable format, and request that it be transferred to another controller where technically feasible.
- Right to object: object to processing of your personal data where fk88 relies on legitimate interests as the lawful basis, including profiling. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
To exercise any of these rights, write to us at [email protected] with the subject line 'Privacy Request — [Your Right]'. We may ask you to verify your identity before processing the request. We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to act.
Security of Your Data
fk88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the fk88 platform; encrypted storage of sensitive data at rest; strict access controls limiting which fk88 personnel can access personal data, based on the principle of least privilege; regular security audits and vulnerability assessments; and multi-factor authentication requirements for platform administration access.
No security system is impenetrable. While fk88 takes all reasonable precautions to safeguard your data, we cannot guarantee that a determined attacker will never succeed in breaching our defences. In the event of a data breach that is likely to result in a risk to your rights or freedoms, fk88 will notify affected players as promptly as reasonably practicable and will take all appropriate steps to contain and remediate the breach.
You also play an important role in keeping your account secure. Use a strong, unique password for your fk88 account, never share your login credentials with anyone, and contact us immediately at [email protected] if you believe your account has been compromised.
Third-Party Links
The fk88 platform may from time to time contain references to game providers and payment partners. These third parties operate their own services under their own privacy policies and data practices over which fk88 has no control. fk88 is not responsible for the privacy practices of any third-party service. We encourage you to read the privacy notices of any third-party service you interact with. The fact that a third-party brand name appears on the fk88 platform does not imply fk88's endorsement of that party's data practices.
Children's Privacy
fk88 is strictly intended for adults aged 21 and above. We do not knowingly collect, use, or retain personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and permanently close the associated account. If you believe that a minor has registered with fk88, please notify us immediately at [email protected] so that we can investigate and take appropriate action without delay.
Changes to This Policy
fk88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make a material change, we will update the Last Updated date at the top of this page. We may also notify you of significant changes via a notice within the Service or by email where we hold a valid email address for your account. Your continued use of the Service following a Policy update constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed of how we protect your data.
This Policy is written in English. In the event of any conflict between the English version and any translated version, the English version prevails. If you have questions about a specific provision or need a plain-language explanation of any section, please contact our support team at [email protected].
Contact Our Privacy Team
If you have any questions, concerns, or requests relating to this Privacy Policy or to how fk88 handles your personal data, please contact our privacy support team. We aim to respond to all privacy-related enquiries within 72 hours. Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Email: [email protected]
21+ only. Please play responsibly. Gambling can be addictive.